Not all offshoring providers are equal. Offshoring for the first time is a big move, so make sure you choose a provider with a proven track record and no hidden costs.
Offshoring parts of your business can lead to huge savings and free up your time to focus on what’s most important. But when it comes to the value you get from an offshore provider, there’s a lot more to consider than just the price.
Transparent fees, with everything you need
Business is about risk mitigation. Understanding the risks and making an informed decision.
So when comparing the value of offshoring providers, you definitely need to consider more than just their quoted costs. Even if two providers charge exactly the same total monthly fees, the value each delivers will vary wildly depending on their location, office fit-out, IT infrastructure and operational capability. There may even be a vast difference in the experience and capabilities of the staff they recruit for you.
So it pays to compare the details to ensure there are no unforeseen risks. Here are the factors to consider when choosing an offshoring provider:
- Fees & inclusions
- Infrastructure
- Facilities
- Location
- Recruitment process
- Recruitment & HR capability
- Employee engagement
- Control & scalability
- Quality
Let’s take a look at each of these important features in more detail, so you can evaluate the We OutSource model, and judge for yourself why it pays to partner with the strongest offshoring provider in the Sri Lanka.
Fees & inclusions – Transparency is key
Unlike most offshoring providers, we break our fees into two components:
- Fixed monthly service fee
- Salaries
- Your fixed monthly service fee covers:
Great facilities and infrastructure
Fully furnished offices including a computer, monitor, mouse and keyboard for each workstation
Support services, including HR, recruitment, finance, payroll, compensation and benefits
High-speed internet (with redundant connections from multiple providers)
24/7 on-site IT support
Client management and team management
With other service providers, you may find that not everything is included in the service fee. And in almost every case, what started out looking like a good deal actually ends up being a ‘from’ price with a shopping list of ‘optional extras’ that quickly add up to the true price.
Salaries
By separating salaries from service costs, we make it very easy for you to see you’re getting the best possible talent for your money. You have complete control over salaries and incentives, and the salary component of your monthly fee goes directly to your staff, without any mark-up.
Most service providers don’t do this. Instead, they charge a ‘fixed hourly rate’ that bundles the service fee and the employee’s salary. This pricing model incentivizes the provider to find the cheapest possible labor, in order to maximize their margin. As a result, candidate quality suffers and staff are quick to leave as soon as they’re offered market rate elsewhere.
We pay market rates for the skills you need. This attracts the best candidates, and ensures they feel valued and rewarded for their work. In fact, We OutSource’s employee attrition rate is less than half the industry average.
Robust infrastructure, designed for maximum uptime
When you’re comparing offshoring services, ask about their infrastructure, technology and emergency systems. The Sri Lanka is exposed to a number of typhoons each year, and we’ve seen how other businesses get into trouble when the power and internet go out in extreme weather. A cheap or unreliable provider may have skimped on infrastructure, which can make the difference between the success and failure of your offshore investment.
It’s important to make sure you’re getting a reliable service with solid uptime guarantees.
So why choose We OutSource? Every We OutSource facility provides 100% infrastructure redundancy and world-class business continuity processes. To keep things running smoothly, our offices have:
- Backup generators
- Multiple, dedicated internet connections from tier-1 providers at each site (any site can be used as a fail-over for any other site)
- Dedicated IT support on site
- So no matter what the weather throws at the Sri Lanka, it’s business as usual for you, and your customers won’t notice the difference.
Fabulous facilities
Our offices are located in purpose-built business process outsourcing (BPO) hubs. We’ve invested in great office fit-outs, with everything you’re used to seeing in a modern, big-city office: the latest computers, workstation furniture, Indeed, many of our clients are surprised that their offshore staff are based in offices that are comparable to the office spaces they work from.
City location
We Outsource operates Colombo Sri Lanka the Capital City – This helps you tap into the vast Sri Lanka labor pool, and also gives your team easy access to transport and affordable local restaurants.
You’re involved in the recruitment process
No one knows your business like you do, which is why you’re involved in the recruitment process from start to finish. We do the heavy lifting to shortlist candidates with the right skills. Then you choose the strongest talent with the personality and work style that suit your business.
So you get the control and choice you need, without the hassle of sifting through piles of applicants.
We get to know your company, your onshore business objectives and the objectives of the offshore role(s).
You provide a detailed job description including qualifications, skills, prior experience, responsibilities, personality traits and work style.
We analyze the job description and research the role. We provide a transparent cost sheet specific to the Sri Lanka labor market, for you to make an informed commercial decision. (Most of our customers save approximately 70% on salaries when compared with recruiting the same skills and experience onshore.)
When you’re ready, we make a formal engagement to begin the recruitment process.
We run a sophisticated, multi-channel recruitment process to advertise and attract the strongest candidates from the pool. This process can include your own custom assessments if you required.
We interview candidates and create a shortlist of the best talent.
You interview your favorites to determine who will be the best fit for your business. You’re welcome to conduct multiple rounds of interviews with different stakeholders.
Once you’ve selected your favorite candidate, we make a formal offer on your behalf and negotiate their start date.
We complete the candidate’s induction to We OutSource, which includes assigning your new employee a workstation, and introducing them to the facilities and policies.
Then it’s over to you for company-specific and role-specific training.
This process typically takes about 6-8 weeks. Then you can settle in and get to know your new co-worker, knowing that you’ve made the right choice for your business. Recruitment & HR capability We OutSource has plenty of experience providing staff in an offshoring model in the Sri Lanka. It's fast becoming a major players in the financial Services sector. So you can rest assured we have the recruitment and HR capability to find and retain the talent you need. Our internal recruitment team has 4 recruitment specialists including our internal pre-screened recruitment database of 5,000+ candidates. Once your offshore staff are recruited, our Client Implementation Team project manages the setup and establishment of the team and their IT requirements before going live. And finally, we invest heavily in employee training and engagement programs, to ensure your staff are happy in the workplace, and satisfied (and supported) in their role. Employee engagement We OutSource is one of the Sri Lanka’ premier employers. We can attract and retain top talent for your business. In fact, our annual attrition rate is less than half the industry average. Employee engagement The Sri Lankan people are very social by nature and generally love company parties and events. We have a dedicated employee engagement department that organizes a variety of events throughout the year, including Christmas, Valentines, Halloween, and many other group activities to keep them connected. Training Our dedicated training team operates the We OutSource University training platform, where employees can receive quality online and classroom training in a wide variety of hard and soft skills. Recognition We have a number of special awards and employee recognition events, where we recognize our employees for exceptional performance. Grow and evolve the team with your business Once appointed, your staff are your own and you get to shape them into your ideal team. Just as with your local team, you have complete control over your offshore team’s workload, performance, KPIs and job satisfaction. (Although, naturally, we’ll guide you on these aspects wherever you need it.) You can train your team in your company’s systems, processes, culture and preferences, to bring out their best work. As your business grows, the offshore model helps you respond quickly to increasing demand and workload, because it enables you to expand your team headcount and infrastructure quickly, and without big up-front investments. We can also help you devise an appropriate management team structure and employee levels to help keep things organized.
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